You share your customer list.
We help you find people who used to visit but haven’t booked lately. Then we learn about your business.
Your business. Your customer list.FOR UK BUSINESSES WITH A FRONT DOOR
Customers back.
Or you pay nothing.
We phone your past customers and help them book again. You only pay when they come back and spend: 20% for us, 80% for you.
£1,000 brought back. £200 fee. £800 for you.A simple example. Your £800 is before your usual business costs.No upfront payment. No results, no fee.
Real people. On your side.Meet the team behind the calls
A familiar face, back in your chair.
THAT’S WHAT A LITTLE HELLO CAN DO“Yes, I’d love to book again.”An example of the conversations we start.
✓ Real people making every call✓ Your existing customers✓ No upfront payment
OUR FEE DEPENDS ON YOUR RESULTS.
Customers come back and spend.
That’s when we earn our fee.
Our 20% fee is based on what returning customers actually spend—not how many calls we make. You keep the other 80%.
Customers come back and spend£1,000Money brought back to your business
Our fee is 20%£200For the calls and follow-up
You keep the other 80%£800Before your usual business costs
£0 brought back = £0 to pay.
A call or a booking on its own isn’t a result. The customer has to return and spend.
An example of the fee, not a promise of results. The £800 is revenue left after our fee, not profit.
We count money, not promises.
The fee applies to spending from past customers we contact who return within the agreed tracking period. Existing regular bookings, no-shows and refunds don’t count.
What do I pay to get started?
Nothing upfront. We do the calling. You pay 20% only when customers we bring back actually spend. If they don’t, you owe us nothing.
WE DO THE CALLING. YOU WELCOME THEM BACK.
From “not seen them in ages”
to “see you on Thursday”.
Your team is busy looking after today’s customers. We give the ones you haven’t seen lately a friendly nudge to come back.
We pick up the phone.
Our trained team calls on your behalf. We listen, catch up and invite customers to visit again.
A friendly voice, never a robot.You welcome them back.
Customers book, visit and pay you. We show you who came back and what they spent, so you can see how our fee adds up.
More bookings. Less on your plate.FOR THE PLACES PEOPLE COME BACK TO
A fuller diary.
A busier business.
If customers visit you in person and you have a list of people you haven’t seen lately, let’s talk.
Find out if we’re a good fitSalons & barbers
Bring familiar faces back to the chair.
Spas & beauty clinics
Turn “I must book that” into an appointment.
Gyms & fitness studios
Help past members get back into their routine.
Dental & wellness practices
Reconnect with people due another visit.
Another kind of local business? We’d love to hear about it.
PEOPLE, NOT JUST A PLATFORM
A real team.
A personal approach.
Winback Engine is part of LTVplus. Behind every campaign are people who train our callers, support your business and care about how your customers are treated.
David Henzel
Co-founder
Co-founder of LTVplus and Winback Engine.
GQ Fu
Co-founder & Advisor, LTVplus
Co-founded LTVplus and helped build its approach to customer care.
Samir Said
CEO, LTVplus
Leads the company and the people delivering your service.
The people who make it happen.
Meet the wider LTVplus team behind Winback Engine.
Tshili Khupe
VP of Revenue
United Kingdom
Melissa Huertas
General Manager
The Philippines
Saarah Van der Ross
Head of HR
South Africa
Emer Tabangay
Head of Operations
The Philippines
Kadean Simmonds
Head of Customer Success
Jamaica
Anja Jeftovic
Chief of Staff
Serbia
Clement Brown
Sr. Customer Success Manager
Jamaica
Carlos Cruz
Sr. Recruitment Manager
The Philippines
Yoraidyl Stone-Lao
Operations Manager
The Philippines
Rimer Batayen
Training Manager
The Philippines
Clary Fajardo
Workforce Manager
The Philippines
Roja Sablayan
Corporate Trainer
The Philippines
Joed Aquino
Business & Technology Solutions Manager
The Philippines
Louise Serrano
Social Media Manager
The Philippines
Ira Chopovska
Marketing Manager
Ukraine
Kateryna Yaroshenko
Executive Assistant
Ukraine
Mandy Musikavanhu
Executive Assistant
Zimbabwe
Backed by the customer experience team at 
Personal service. Experienced people.
Personal service. Experienced people.LET’S KEEP IT SIMPLE
A few things you
might be wondering.
Something else on your mind?
Ask us on a free call
Who actually calls my customers?
A trained member of our team. They learn about your business, your services and the way you speak to customers before making calls on your behalf.
Will this work for my business?
We focus on businesses people visit in person: salons, spas, gyms, dental practices and more. The service works best when you have at least 500 past customers who haven’t returned. On our first call, we’ll look at your customer list and typical booking value together.
Do I need to learn new software?
No. We work with your existing customer list or booking system, including platforms such as Mindbody, Zenoti, Vagaro, Fresha and Phorest. We’ll help you work out the easiest way to get started.
What if no customers come back?
You pay nothing. There’s no upfront payment. If our calls bring back £0 in qualifying customer spending, our fee is £0. Calls, unanswered messages and bookings that don’t turn into visits don’t earn us a fee.
What does it cost?
Our fee is 20%. If customers we bring back spend £1,000, our fee is £200. You keep £800 before your usual business costs. There is no upfront payment. We agree which customers we’ll contact and how their spending is tracked before we start.
Do I pay for customers who would have come back anyway?
We agree which past customers to contact and how to track their return before we start. The fee only applies to qualifying spending within that agreed period. Normal bookings from your existing active customers are excluded, as are no-shows and refunds.
Will I know what’s happening?
Yes. You receive regular updates on the calls and bookings, and can review recorded calls. We agree the approach with you before your campaign starts.
What if a customer doesn’t want a call?
We respect that and stop contacting them. Before starting, we work with you to agree which customers can be contacted and how their preferences will be handled.
YOUR NEXT BOOKING COULD BE AN OLD CUSTOMER.
More bookings.
No upfront payment.
Let’s look at your customer list and talk through the numbers together.
Book a free chat No results, no fee. It’s that simple.